CASE STUDIES

That Just Shouldn’t Have Happened: A Deeper Understanding Of Incidents

Presented by Dr Sarah Jones, Toll Group

Ever wonder why people sometimes don't follow the rules? Systems and processes are in place but accidents still happen? No matter how comprehensive a business SMS is, incidents still manage to slip through the gaps? Join Dr Sarah Jones in exploring safety case studies from Toll Group that include when psycho-social factors are at play when incidents occur.